Qantas Next-Gen Check In

  • Qantas Next-Gen Check In

    Qantas Next-Gen Check In

Project details: 

Qantas appoints APP to deliver Next Generation Domestic Check-In 

When Qantas wanted to replace its domestic check-in facilities with an entirely new process, they called on APP to deliver the Next Generation Check-in system – a simple and intuitive system that reduces queuing and check-in times, allowing customers to breeze through the terminal with speed and ease.

APP managed the builder to de-commission the old check-in counters and bag weighing facilities, replacing these with new self-service check-in kiosks, automated bag drop facilities and a new sales desk. Extensive modifications and upgrades to the existing security laneways and valet services were included.

The Next Generation Check-in project was part of a national program with Sydney being showcased as the main launch port. The project was implemented with a high level of patron acceptance and strong performance of the new baggage handling system.

“It was a very challenging job,” says Brett Hocking, APP’s Sydney Manager. “It was a ‘live’ environment and required the existing check-in and baggage handling system to remain operational at all times.”

The scope required a complete modification to the existing Qantas Departure Hall with most of the works being undertaken out of normal working hours to minimise impacts to the day to day running of the airport.  Detailed staging plans were developed by APP to support these works and were updated regularly to suit the aggressive programme and changing needs of the client and airport operations.

Project summary: 

  • Client: Qantas Airways Limited
  • Value: $20m
  • Services: Project Management
  • Sectors: Aerospace and Aviation
  • Location: Mascot, NSW